Booking and Cancellation Policy
Some medical conditions may affect your participation in our tours. Please get in touch prior to booking if you have any concerns.
Please consider carefully before you book.
The following fees apply on cancellation:
● 2 weeks and over: no charge
● 7-14 days: 50% of tour fare
● Less than 7 days – full fare price.
Please note that school groups and large group bookings may have a different cancellation fee structure. This information will be provided during the booking process.
If you do find you have to cancel at the last minute, all bookings are fully transferable. If you can’t make it, you can gift your adventure to someone who can.
If a customer cancels a tour after commencement, no refund will apply.
We may, at our sole discretion, reduce, transfer or waive your loss of fare for any reason.
Any changes to tours may incur an administration fee of $50.
Failure to show for a course, trip or activity will result in loss of tour fare.
Late arrival for your tour may result in forfeiture of tour fare.
Minimum customer numbers apply for some of our tours. Where sufficient numbers are not achieved, we reserve the right to cancel the tour or offer a suitable alternative tour (subject to a payment for any price difference at our discretion). Alternatively, you may be given the option to pay a surcharge and proceed with the tour as booked. We will inform you prior to your tour if minimum numbers are not achieved and if this surcharge will apply.
Poor weather policy
Our activities will normally operate in all but exceptional weather conditions. Rain, wind, cold and fog do not prevent us conducting our tours. Unless you hear from us, assume your tour is going ahead. We will make every effort to inform you if cancelling your scheduled tour is necessary. Participants that decide not to attend/participate on the basis of weather (against our policy and/or advice) forfeit their full tour fare. Where poor weather causes cancellation of a tour, we may offer you the nearest possible alternative tour, to reschedule your booked tour, or a refund.
Conditions of Travel
We reserve the right to cancel any tour for any reason, to alter our tours (including but not limited to starting times, pricing, inclusions or itinerary) at any time for any reason without notice, and deny access to tours for any participant for any reason (including, but not limited to whether we think you look like a shady character and might cause us more trouble than you are worth). All safety instructions given by our staff must be adhered to or you will be removed from the tour for the safety of yourself and others.
Participants under the age of 18 must have a tour waiver form completed by their parent or guardian. Participants under the age of 18 must be accompanied by a parent or guardian, except where prior arrangement has been made with management. Not all of our tours are appropriate or available for people under the age of 18. Please call our office to confirm before booking.