Thinking about working with us? From time to time we need to fill specific roles. Or feel free to drop us a resume.
An exciting opportunity to join and be a big part of the next chapter of Bright Adventure Company. BAC is four years old, has more than just survived the coronavirus epidemic, is growing, and defining the market for adventure tourism in the region. We are looking for a passionate, motivated individual whose values align with our own and who is seeking to join a small team.
Bright Adventure Company primarily organises and conducts adventure tours for holidaymakers to the region, including families, couples and other groups. We have a growing outdoor education component delivering adventure activities to regional schools. Our primary activities are rock climbing, abseiling and whitewater kayaking, though we also deliver flatwater kayaking, whitewater rafting, mountain biking, caving, snowshoeing, hiking and any other outdoor activity available depending on the season and on our clients’ desires.
Often the work is seasonal, and the hours can be irregular with a significant proportion of the guiding and customer services requirement occurring on weekends and school holidays.
If you're passionate about working with people to create unforgettable experiences, caring for the environment and cultural heritage of the region and leaving positive impacts wherever you go, then this could be your perfect opportunity to assist this expanding company.
The Lead Guide will be responsible for overseeing and executing all activities in the Bright region and surrounds. A significant part of the role will be hands-on guiding our range of adventure activities. Further responsibilities will include providing customer service and client management, training and managing guiding staff, liaising with the Director to plan activities and programs as well as assisting in the development of new opportunities to help grow and expand the company for the future.
- Meeting members of a tour on arrival and inducting clients to the activities.
- Setting up and maintaining equipment, and ensuring that equipment is safe and in working condition.
- Demonstrating and providing instruction in the use of equipment and techniques required for participation, including advice on safety measures, and ensuring that activities are conducted in a manner to minimise risk to participants.
- Responding to emergencies by providing first aid assistance and taking appropriate further action as required.
- Delivering a positive experience for clients by answering questions and advising on local interest points within the region.
- Maintaining necessary record-keeping on activities and carry out other administrative work.
- Ensuring respect and awareness of cultural heritage and natural resources within the region.
- Must have a remote area or wilderness first-aid certificate.
- A high level of experience in rock climbing and whitewater kayak/rafting.
- A current Working With Children check.
- A heavy vehicle license would be beneficial but not necessary.
- Additional health and safety training is an asset.
- Formal training in Outdoor Recreation Certificate II, Certificate III, or Certificate IV is highly regarded.
- Special training or certification in adventure activities is highly desirable.
- Effectively facilitate and deliver adventure tours including pre-program preparation, guiding, and post-program follow up with clients.
- Ensure the highest standard of risk management is adhered to.
- Assist with bookings and reservations.
- Assist with management and compliance with all licenses, policies and legislation.
- Knowledge of adventure tourism processes and relevant legislation.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and organisational skill.